Early on we really struggled with this question a bit. The way our system is set up, we can identify the general condition of an item as "new" or "used." If it's a modern figure released this year in an unopened package, it's easy to label that as new. If it's a loose, vintage item it's easy to label that as used. But what if it's a 30-year-old vintage figure still sealed on the card? It's new in the sense that it hasn't been opened, but it's certainly not new-new if it's 30 years old, right? Originally we only designated a condition of "new" or "used" if it was obvious one way or the other. Over time though, in an effort to be more consistent from one product page to another, we started designating older, unopened items as new regardless of their age. And used for newer figures that have been opened. One exception is that in some cases if a figure or item came straight from an unboxing and is in absolute, mint condition, we may label those as new even if they are loose just because of the situation. When in doubt, consult the narrative description for each item and the photos, and use your best judgement on how to interpret the offering. We do our best to be descriptive, and you can always email us if anything on the website is confusing in any way!