Our local US Post Office is awesome. Friendly staff, fast service, and remarkably few mistakes (knock on wood). It's a smaller facility, and outside the small lobby doors where the postal clerks stand is a sign that reads, "Only one person waiting in the small lobby at a time." Everyone else is to form a line outside in the main lobby until someone comes out. It's basic line management. The one exception is pre-paid packages. You never have to wait. You can just walk in and drop your package at the desk at any time. But I never do that, even though we process all shipping labels at our office. I always stand in line, for three main reasons. The first is practical... I like for us to have a printed receipt, just in case any questions ever arise about the status of an outgoing shipment. The second is pride. We get excited about each and every sale. I enjoy seeing the orders packed up and shipped out, knowing that these great items are finding a new loving home. It's a little like John Hammond insisting on being present when each and every dinosaur is born in Jurassic Park. I like to be present when each of these collectibles continues their journey. The third is connection. It's too easy to do everything online followed by no-contact drop-offs. I like to know people's names. I like to be recognized. I like to hear how people are doing. We care about our customers, and we care about our business partners. And the USPS has been a good one.